FYMBPty Ltd ABN:88 635 340 671(‘Free Your Mind and Body’, ‘we’, ‘us’ or ‘our’)respects your privacy. We are committed to protecting the Personal Information of all customers, users and visitors to our website (freeyourmindandbody.com) or any other service, software or platform we manage (collectively, our ‘Platform’). We are also committed to protecting the Personal Information of all individuals we interact with in the conduct of our business, including but not limited to our employees, prospective employees, business contacts, third-party service providers and employees of third-party service providers.
By ‘Personal Information’ we mean information or an opinion about an identified individual, or an individual who is reasonably identifiable, as defined in the Privacy Act 1988 (Cth) (‘Privacy Act’).
The type of Personal Information Free Your Mind and Body collects from you depends on the context in which you interact with us. Personal Information we collect may include your:
Online booking and payment transactions are processed by our third-party service providers, TryBooking Pty Ltd (‘TryBooking’), Square AU Pty Ltd and affiliates (collectively ‘Square’), andStripe Payments Australia Pty Ltd (‘Stripe’). These entities collect full credit or debit card details, and we cannot retrieve these details. By providing you with our products, services, benefits or features, you consent to TryBooking, Square and Stripe processing your online payment transactions and to their respective privacy policies. We strongly recommend you review these entities Privacy Policies.
We may collect your sensitive information in accordance with the Privacy Act, but only if you agree to provide it to us. For example, if you apply for employment with us or you are employed with our third-party service providers, we may require you to provide us with a National Police Check.
We may collect information about your use and interaction with our Platform to safeguard you from fraudulent activities and to prevent your Personal Information from being exploited. Accordingly, we may collect technical information from your computer, mobile, tablet or other device/technology to identify any malicious, fraudulent, illegitimate or illegal activities.
Free Your mind and Bodycollects Personal Information from youusing lawful and fair means. Personal Information we collect from you directly includes when you:
We may obtain Personal Information about you from third parties, related companies, credit reporting bodies, identity verification services and publicly or commercially available sources, for the purpose of complying with applicablelaws.
We may obtain Personal Information if you participate in a competition or promotion, which is conducted by us directly or through a third-party service provider.
If you are employed or apply for employment with us or you are employed with our third-party service providers, we may obtain Personal Information about you directly or from our third-party service providers or other third parties such as recruitment agencies, employment agencies and referees. Further, we may require you to provide us with a National Police Check.
We usePersonal Information to:
Free Your Mind and Body does not buy or sell Personal Information.
Free Your Mind and Body stores Personal Information in electronic form on our internal database, which is held on our onlineserver, as well as in hard copy, physical form.
Personal Information is subject to access controls. Our authorised administrator users have full access to Personal Information. All other Free Your Mind and Body employees, our third-party service providers and employees of our third-party service providers have restricted access to Personal Information, limited to a need-to-know basisdepending on the function or job they perform and the services they provide to you.
We may combine or link Personal Information we already hold about you to other Personal Information we collect about you.
We take reasonable physical, technical and administrative safeguards to store your Personal Information safely and protect it from misuse, interference, loss, unauthorised access, modificationor disclosure.Examples include: monitoring Free Your Mind and Body employees to their access to Personal Information; and auditing our third-party service providers and their employees to ensure their access to Personal Information is limited to a need-to-know basis depending on the function or job they perform.
Where you have registered with Free Your Mind and Body and provided us with your account login credentials, password and details relating to your unique user identity question to access certain parts of our Platform, you are responsible for keeping this Personal Information secure. You should select a strong password, avoid a generic user identity question and you should not share this information with any other party.
We retain your Personal Information if we are providing you with products, services, benefits or features you have requested. We may retain your Personal Information after we cease providing you with our products, services, benefits or features for the purposes of complying with legal, taxation, accounting and financial reporting requirements and for monitoring, detecting and preventing fraudulent or illegal activities.We retain data in line with limitation periods and obligations required by applicable laws. If your Personal Information is no longer required, we take reasonable steps to ensure it is not compromised. In such circumstances, we securely destroy or permanently de-identify your Personal Information, unless we are required to retain the information under applicable laws.
No data transmission or storage system is guaranteed as entirely secure. Irrespective of our reasonable precautions to protect your Personal Information, we cannot take responsibility or guarantee the security of any Personal Information you send tous,or receive from us. Free Your Mind and Body is not liable for any misuse, interference, loss, unauthorised access, modificationor disclosure of your Personal Information. Any Personal Information you transmit to us is at your own risk.
We may disclose Personal Information to law enforcement, government authorities or other third parties, as authorised by applicable laws or in circumstances permitted by the Privacy Act. For example:in response to a subpoena, court order, or other legal obligation; where we have reasonable grounds to suspect unlawful activity or misconduct of a serious nature is being, or may be engaged in; or where we reasonably believethat disclosure is necessary to prevent fraudulent or illegal activities relating to Free Your Mind and Body’s products, services, benefits or features.
Free Your Mind and Body does not disclose Personal Information to overseas recipients.
Free Your Mind and Body uses Google Analytics, a web analysis service, to collect, monitor and analyse information about customers, users and visitors to our Platform. Google Analytics transmits and stores our Platform’s traffic data to Google servers in the United States. Google Analytics provides us with reports which assist us in understanding our Platform’s usage and traffic. Google Analytics does not personally identify you as the user or correlate your IP address with any other data held by Google.
Free Your Mind and Bodymay send you marketing communications, including direct marketing by telephone, email messaging, push notifications on your mobile device, mobile messaging (SMS/MMS), mail or any other forms of contact you supply to us.You may opt out of receiving marketing communications by notifying us using the details in the Contact section below.You can further manage your push notification preferences or deactivate themusingthe settings feature onyour mobile device.
You cancontact Free Your Mind and Body to access, correct, or update Personal Information we hold about you.
If you request access to Personal Information, we will endeavour to make it available to you within 30 days, unless giving access is unlawful or we are subject to restrictions or we are required to process your request earlier under applicable laws.
It is important your Personal Information is accurate and current. Please keep us informed if your Personal Information changes. Free Your Mind and Body will take reasonable steps to ensure Personal Information we collect, use, store and disclose is correct, up-to-date and complete.
If you request to correct or updatePersonal Information, we will correct, update, or, if we consider itmore appropriate, note your request for amendment of Personal Information on your record.
You can access, correct or update Personal Information by using the details in the Contact section below or by logging into your account and updating details.
To access, correct or update Personal Information you must verify your identity by providing your full name, address, and other forms of ID as requested
If you have a complaint about the way we handle your Personal Information, you can contact us using the details in the Contact section below. We will consider your complaint and take all reasonable steps to remedy any issues. We will endeavour to respond to you within 30 days. If you are not satisfied with the outcome of your complaint, you may seek a review by contacting the Office of the Australian Information Commissioner.
The Privacy Officer
FMYB Pty Ltd
PO Box 3037, Bellevue Hill, NSW 2023
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